Effective Date: March 30, 2025
At ProSystematicReviewWritingServices.com ("we," "us," or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you visit our website, https://prosystematicreviewwritingservices.com (the "Site"), or engage with our systematic review writing and related services (collectively, the "Services").
By accessing or using our Site or Services, you consent to the practices described in this Privacy Policy. Please read it carefully to understand our commitment to safeguarding your data.
1. Information We Collect
We collect various types of information to provide and enhance our Services. This includes:
a. Personal Information Personal information is data that can identify you as an individual. We may collect:
- Contact Details: Your full name, email address, phone number, and mailing address when you submit a contact form, request a quote, place an order, or sign up for updates.
- Payment Information: Credit card details, billing address, or other financial information required to process payments for our Services, collected securely via trusted payment processors.
- Account Information: If you create an account, we may collect a username, password, and preferences you provide.
- Communications: Content of emails, messages, or inquiries you send to us, including attachments like documents or files relevant to your systematic review project.
- Voluntary Submissions: Information you choose to provide, such as academic credentials, project details, or feedback.
b. Non-Personal Information This is data that does not directly identify you and may include:
- Usage Data: IP address, browser type, device type, operating system, pages visited, time and date of visits, and referral URLs, collected automatically via cookies, web beacons, or server logs.
- Analytics Data: Aggregated statistics about Site traffic, user behavior, and preferences to improve our offerings.
- Technical Data: Information about errors, load times, or interactions with Site features to optimize performance.
c. Information from Third Parties We may receive information about you from third-party sources, such as:
- Partners or affiliates who refer you to our Services.
- Publicly available sources (e.g., academic profiles) if relevant to your project and permitted by law.
2. How We Use Your Information
We use your information to deliver high-quality Services and maintain an efficient Site. Specific purposes include:
- Service Delivery: Processing and fulfilling your orders, drafting systematic reviews, and coordinating project details with you.
- Customer Support: Responding to your inquiries, troubleshooting issues, and providing assistance via email or phone.
- Payment Processing: Handling transactions securely and issuing invoices or receipts.
- Site Improvement: Analyzing usage patterns to enhance Site navigation, content, and functionality.
- Marketing and Communication: Sending you updates, newsletters, or promotional offers about our Services (you can opt out at any time via the "unsubscribe" link or by contacting us).
- Legal Compliance: Meeting regulatory requirements, resolving disputes, or enforcing our Terms of Service.
- Fraud Prevention: Monitoring transactions and Site activity to detect and prevent fraudulent or unauthorized use.
3. How We Share Your Information
We value your trust and do not sell, rent, or trade your personal information. However, we may share it under these circumstances:
- Service Providers: With third-party vendors who assist us, such as:
- Payment processors (e.g., Stripe, PayPal) to handle transactions.
- Cloud hosting providers to store data securely.
- Email service providers to send communications. These vendors are bound by confidentiality agreements and may only use your data to perform services for us.
- Legal Obligations: When required by law, such as in response to a subpoena, court order, or government investigation, or to comply with tax or auditing requirements.
- Safety and Rights: To protect the safety, property, or rights of our company, users, or the public, including investigating potential violations of our policies.
- Business Transfers: If we undergo a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the new entity, with notice provided where required by law.
- With Your Consent: If you explicitly agree to share your data (e.g., for a collaborative project or testimonial).
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tools to enhance your experience:
- Essential Cookies: Enable core Site functions like navigation and secure transactions.
- Analytics Cookies: Track how you interact with the Site to improve its design and content.
- Marketing Cookies: Deliver personalized ads or track the effectiveness of campaigns. You can adjust cookie settings in your browser, but disabling them may affect Site functionality. For more details, see our [Cookie Policy] (if applicable, link to a separate page).
5. Data Security
We employ industry-standard measures to protect your information, including:
- Encryption of sensitive data (e.g., payment details) during transmission and storage.
- Firewalls, access controls, and secure servers to prevent unauthorized access.
- Regular security audits and updates to address vulnerabilities. Despite these efforts, no system is immune to all risks (e.g., hacking or data breaches). We will notify you promptly if a breach occurs that may affect your personal information, as required by law.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy (e.g., completing your project).
- Comply with legal obligations (e.g., tax records for 7 years).
- Resolve disputes or enforce agreements. After this period, we securely delete or anonymize your data, unless you request otherwise.
7. Your Rights and Choices
You have control over your personal information. Depending on your location, your rights may include:
- Access: Request a detailed report of the data we hold about you.
- Correction: Ask us to update or fix inaccurate or incomplete information.
- Deletion: Request removal of your data, subject to exceptions (e.g., legal retention requirements).
- Restriction: Limit how we process your data in certain cases.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Opt out of marketing or object to specific uses of your data.
To exercise these rights, contact us at support@prosystematicreviewwritingservices.com. We will respond within 30 days (or as required by law) and may ask for verification of your identity.
Opt-Out Options:
- Unsubscribe from marketing emails by clicking "unsubscribe" in any message.
- Disable cookies via your browser settings.
- Request removal from our contact list by emailing us.
8. Third-Party Links
Our Site may link to external websites (e.g., research databases or payment gateways). We are not responsible for their privacy practices, content, or security. Review their policies before sharing information with them.
9. International Data Transfers
Our Services are operated from the United States. If you are outside the U.S., your data may be transferred to and processed in the U.S. or other countries where our service providers are located. We ensure compliance with data protection laws (e.g., GDPR for EU residents) through appropriate safeguards, such as Standard Contractual Clauses.
10. Children’s Privacy
Our Site and Services are intended for users aged 18 and older. We do not knowingly collect data from individuals under 13. If we discover such data has been collected, we will delete it promptly. Contact us if you believe a child’s data has been submitted.
11. Changes to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted here with a new "Effective Date." Significant changes will be communicated via email or a Site notice if required by law. Check back periodically for the latest version.
12. Contact Us
For questions, concerns, or to exercise your rights, reach out to us:
Email: support@prosystematicreviewwritingservices.com
Response Time: We aim to reply within 48 hours for general inquiries and 30 days for data requests, per legal standards.